Maintenance

Genetec is currently conducting a maintenance which is impacting your access to our portals and support channels.

During this maintenance, if your system has 24/7 coverage, support will only be available by filling out the form on the GTAC page. Our support engineers will contact you according to your current Service Level Agreement.

Emergency 24/7 support access

Our 24/7 coverage is automatically available to all systems enrolled in the Genetec Advantage program that have purchased this option.

If you are in an urgent situation and do not have Genetec Advantage we suggest reaching out to your integrator directly.

Learn more about Genetec Lifecycle Management and our Genetec Advantage program.